In the early days of the Oculus Rift, there was actually no way for users to request a refund for a game or experience purchase. I was tasked with defining the refund flow across all three platforms: the mobile app, the desktop app, and the VR store.
I introduced a “Purchase History” section to each platform and fleshed out the refund flow. Shown here are early mobile concepts with a few variants, along with some initial desktop designs.